The Development of a Formative and a Reflective Scale for the Assessment of On-line Store Usability

In usability research, difference between formative and reflective measurement models for the assessment of latent variables has been ignored largely. As a consequence, many usability scales are misspecified. This might result in reduced scale validity because of the elimination of important usability facets within the procedure of scale development. The aim of the current study was to develop a questionnaire for the evaluation of On-line store usability (UFOS-V2) that includes both a formative and a reflective scale. 378 subjects participated in a laboratory experimental study. Each participant visited two out of 35 On-line stores. The usability and intention to buy was assessed for both stores. In addition, actual purchase behaviour was observed by combining the subjects' reward with the decision to buy. In a two-construct PLS structural equation model the formative usability scale was used as a predictor for the reflective usability measure. Results indicate that the formative usability scale UFOS-V2f forms a valid set of items for the user-based assessment of online store usability. The reflective usability scale shows high internal consistency. Positive relationships to intention and decision to buy confirm high scale validity.